Are you currently a resident or thinking of becoming one? Here are some Frequently Asked Questions (FAQs) we receive that might help answer your questions.
Not seeing your question? We can always be reached at firstname.lastname@example.org for more information.
How long does the application process take?
Our application process includes background, credit and reference checks, as well as an application fee that will be applied toward your security deposit. Once all the required application information is received by our staff, the approval process typically takes 1-3 business days. Once approved, we’ll be in contact with you to finalize lease documents.
Do you allow pets?
We have select buildings at our Aspen Hill, Ten35 West, and Esker properties that allow both cats and dogs, as well as all buildings at Stone Creek Gardens. For more details on our pet policies, click here.
When will I get my security deposit back?
Once you complete your checkout and turn in your keys to your property manager, our team will inspect your apartment and process your security deposit within 21 days*. After the inspection is complete, we will mail the remaining balance of your security deposit to you via check. *Conditions differ for sublets.
Who do I contact if I have a maintenance issue?
You can contact your property manager by phone or email to file a maintenance request for issues like a leaking faucet, cracked window, or appliance repairs. You can also submit a maintenance request online under the “RESIDENTS” tab. If you have an emergency maintenance request outside of business hours, such as severe plumbing or electrical problems, lock outs, or other items that need immediate assistance, contact our emergency maintenance team at (608) 444-7929.
Who can I contact if my property manager is not available?
If your property manager is out of office or unavailable, you can always contact our main office at (608) 848-0111 or email us at email@example.com. If you have an emergency maintenance request outside of business hours, such as severe plumbing or electrical problems, lock outs, or other items that need immediate assistance, contact our emergency maintenance team at (608) 444-7929.
How can I see what apartments are currently available?
On our website under “APARTMENTS” you will find links to each property, where we have the most accurate and up-to-date information for current vacancies, as well as what will be vacant in the upcoming months to help in your apartment search. However, this data may show units as available that are currently in the application process but not yet approved. Our listings on third party websites are also frequently updated by our property managers based on current availability. You can always contact the property manager for the property you are interested in for more details on availability.
Can I pay my rent online?
Yes, all of our residents can pay their rent online using our Resident Portal, through www.trmckenzie.com. Visit the “RESIDENTS” tab on the top of the home page and click “Pay Rent Online”. From there, select your apartment building and complete your payment. If you need assistance using the Resident Portal, please contact your property manager.
When is rent due?
Rent is due on the 1st of each month; however, T.R. McKenzie does allow a three-day grace period. Rent received after the 3rd of the month is considered late.
How much is my late fee?
5% of your rent, not including parking charge (if applicable).
What forms of payment are accepted?
We accept personal check, certified cashier’s check, money order, echeck, and most major credit/debit cards through our resident portal online (some fees may apply). T.R. McKenzie does not accept cash.
How much is a security deposit?
Security deposits are typically a 1/2 month’s rent.
When is my security deposit due?
Security deposits are due when you sign your lease.
How do I get out of my lease if I need to move-out early?
T.R. McKenzie allows residents to sublet their apartments with our Replacement Tenant Policy. T.R. McKenzie does not have a lease buyout option. For more information on subletting your apartment and how to get started, please see your Property Manager.
If you are part of the T.R. McKenzie Home Buyer Program, you can be released from your lease the month you successfully close on your new home.
Does T.R. McKenzie offer short-term leases?
Yes, some short-term leases are available if a current resident is subletting their apartment or you are working with one of our REALTORS® to buy a home.
Does T.R. McKenzie offer month-to-month leases?
No, at this time we do not offer month-to-month leases.